Golden Guarantee

At Logevy KSA, we are keen on the satisfaction of our customers and providing the highest quality standards for all our products.
The customer has the right to replace the product within ( 7 ) seven days of delivery.
If the product is damaged, we must be notified within 3 days of receiving the order.

The products to be replaced or returned must be in their original seal condition, unopened and unused, and must be in their original packaging
The golden warranty applies only when ordering from the online store.

Exchange and Return Policy

The customer has right the to return or exchange the any product within ( 7 ) seven days from delivery.

Incase of return or exchange, the customer must insure products are unopened and unused, they must also preserved the integrity of the product to be in its original packaging and seal.

For Hygienic and Safety concerns, the company has the right to refuse to receive or compensate for any damaged products or products which have been opened, or used and not in their original sealed packaging.

Once the original products are received, and if a return or exchange request has been accepted by the company,  The replacement products will be sent to customer within ( 5 – 7 ) working days.

The customer has the right to request compensation or replacement if the product arrives damaged or harmed as a result of the delivery process or if the wrong product arrives, provided that the objection is within the first ( 7 ) seven days from the date of receiving the products.

Refunds will be processed within ( 7 – 10 ) working days from the date products are received back the company. Refund amount shall include the actual price of products paid by the customer. The shipping charges are not refundable and will be excluded from any refund transaction.

any refund for orders which payment was process through tabby / tamara or any other similar provider will be subject a detection of ( 7% ) charge fee.

Return & Exchange Shipping Charges

The customer will be solely responsible for all shipping charges incurred with any  return or exchange requests.  These shipping charges will be a fixed amount as follow:

For Local shipments within KSA ( SR 45 )
For Region shipments within GCC ( SR 275 ) 

Contact Customer Service

To request a return or exchange, please contact our Customer Service team at:

(+966) 56 884 0930 / info@logevy-ksa.com

Our Customer Service team will provide you with the return or exchange instructions via email or WhatsApp