This Privacy Policy sets out the basis on which we will handle any personal data, including but not limited to payment information, and other data that we collect from you or from other sources or that you provide to us (“Data”) in connection with your access and use of our store and/or Aromatic Families mobile application (collectively, the “Site”), services and applications (collectively, the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our Services, you agree to handle data in accordance with this Privacy Policy.

References to “we” (or similar) in this Privacy Policy are references to Aromatic Families Trading Establishment and references to “you” or “User” are references to you as an individual or legal entity, as applicable.

What data may we collect from you?

We may collect and process the following data:
Data that you provide by filling in forms on the Site, including data provided when registering to use the Site and other shared registrations (for example, social media logins), subscribing to our services, posting material or requesting other services.
Data that you provide when entering a competition or promotion on our Site, completing a survey or poll, or providing reviews, testimonials or feedback.
Data that you provide to us, or that we may collect from you, when you report any difficulty you are experiencing in using our Site.
Correspondence records if you contact us.
General, aggregated, demographic and non-personal data.
If you download or use our mobile application, we may have access to details relating to your location and the location of your mobile device, including your device’s unique identifier.
Details of transactions you have made through our Site and details of our processing and delivery of goods you have ordered.
Details about your computer, including, for example, your IP address, operating system and browser type, as well as data relating to your general internet usage (for example, by using technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc. (collectively, “Cookies”)).
Your email address, which has been provided to us by third parties who have confirmed to us that they have obtained your consent to share your email address.
Any other data we consider necessary to enhance your experience of using the Site.
How will we use your data?

We may use data in the following circumstances:
To provide you with information, products or services that you request from us or in which we think you may be interested, and where you have consented to being contacted for such purposes.
To provide you with services based on where you are located, such as advertising, search results and other content tailored to you.
To carry out obligations arising from any contracts entered into between you and any other party using our Site, or between you and us.
To improve our services and to provide better and more personalized services.
To ensure that our site content is presented in the most effective manner for you and the device you are using to access our site.
To notify you of changes to our site.
For any other reason we deem necessary to enhance your browsing experience on the site.
To administer incentive programs and fulfill your requests for such incentives, and/or to allow you to participate in competitions and notify you if you win.
What security measures do we apply?

We take the necessary technical, commercial, technical and administrative steps to ensure that data is treated securely and in accordance with this Privacy Policy, in order to protect data from unauthorized access, alteration, disclosure or destruction. For example, we may use encrypted electronic technology to protect data during transmission to our site, in addition to an external electronic firewall, and electronic firewall technology on the computer hosting our site so that we can repel malicious attacks on the network. Only employees, service providers and agents who need to know the data in order to carry out their work will be granted access to it.
It is important for you to ensure that your password and the device you use to access our site are protected to prevent unauthorized access by third parties. You are solely responsible for keeping your password confidential, for example, by ensuring that you log out after you have finished using a shared device.

Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of data sent to our site, and you bear the risks of sending any data.

We may retain a copy of your data for compliance purposes, particularly when you update information, as we retain a copy of previous data for storage in our records.

How can you contact us?

If you have any questions regarding your data on the site, please contact us at (+966) 12 275 1180 and provide us with an accurate description of your questions, and we will respond to them and address them.